Shipping fees are calculated automatically based on the size of your order and destination (Continental US vs. Canada). If you wish to obtain the shipping quote, just add the products you are interested in to your shopping cart.
If you live in Charlotte, NC metropolitan area, we offer a local pick-up for a flat fee of $10.
For shipments to Canada please review Duty & Tax policy. ultraLEDGE is not responsible for any import duties and taxes Canadian customers may be charged.
Most in-stock products s ship within 1 business day. However we reserve up to 3 business days to process your order. You will receive email notification with tracking information once your order is processed for shipment.
Products currently out of stock usually ship within 2-4 weeks. Please contact us to obtain an estimated shipment date.
If for any reason, you wish to return products (s) purchased, you can do so within 14 calendar days of receiving the package. Please contact us to obtain return authorization. You will be refunded purchase price less outbound shipping costs and 15% restocking fee once your return is received and processed by our warehouse staff. Return processing time generally takes 2-3 business days from the day we receive the return. Returned products must be in their original package and must be brand new/unused.
All special/custom orders are considered a final sale and cannot be returned.
In the unlikely event that you receive a product that is defective/wrong size/color, we will send a replacement to you within 2 business days from the day we've been notified of the issue via email. We will also email you a prepaid shipping label to facilitate the return of the product sent in error. You have 5 calendar days from the day the order has been received to notify us of any issues.
In rare occasions, the replacement product may be out of stock. In this case we will either provide you with a full refund (including shipping charges) or issue a store credit and will ship the replacement to you as soon as the product is back in stock. We will also email you a prepaid shipping label to facilitate the return of the item sent in error.
DAMAGED IN TRANSIT
Our quality control team works diligently on ensuring that every ledge we ship is in perfect condition. Our packaging practices and materials have been approved by all major carriers we ship through (FedEx, USPS, UPS). Once your order is handed off to carrier, we no longer have control of it.
Based on our statistics, one in sixty orders gets damaged in transit. It can be anything from a small dent to a major damage that is visible without unpacking the order. We strive to provide exceptional customer service and take responsibility to file a claim with the carrier. In rare occasions carrier representative notifies us of the damage-in-transit and automatically returns the package to us. However in most cases, it is the customer who has to notify us of the item damaged in transit. We need to hear from you within 3 business days of the receipt of the damaged-in-transit product(s) to have enough time to file necessary paperwork with the carrier. In most cases, the carrier requests proof of damage in form of a photo. We kindly ask you to provide photos of the damaged item(s) via email. We also ask you to retain the damaged products (s) for 14 days as the carrier reserves the right to collect damaged goods for an inspection.
While we are working on the carrier dispute, we will ship a replacement to you immediately.
In rare occasions the replacement product may be out of stock. In this case we will either provide you with a full refund (including shipping charges) or issue a store credit and will ship the replacement product to you as soon as the product is back in stock.
SECONDS / AS-IS INVENTORY
Our Seconds / AS-IS items are a final sale and cannot be returned or replaced. Damaged-in-Transit policy applies.